Privacy policy.

Effective Date: October 2025
Twin Snakes Coffee — Sacramento, California

Welcome to Twin Snakes Coffee. Your privacy is important to us. This Privacy Policy describes how we collect, use, and protect your personal information when you visit or make a purchase from our online store.

1. Information We Collect

When you shop or interact with our website, we may collect the following types of information:

  • Personal Information – name, email address, shipping and billing address, and phone number.

  • Payment Information – processed securely through our payment partners. We do not store or have access to your full credit card details.

  • Order Details & Communications – information related to your purchases, returns, and messages sent to us.

  • Device & Usage Data – such as your IP address, browser type, and interactions with our website, collected through cookies and analytics tools.

2. How We Use Your Information

We collect and use your information to:

  • Process and fulfill your orders.

  • Communicate with you about your purchases or inquiries.

  • Improve our website, products, and services.

  • Send marketing emails or promotional updates (only if you have opted in).

We do not sell or rent your personal information.

3. Sharing Your Information

We may share limited information with trusted service providers who help us operate our business, including:

  • Payment processors for secure transactions.

  • Shipping carriers for order delivery.

  • Website hosting and analytics partners to improve our online experience.

All partners are required to handle your data securely and only for the purpose of providing these services.

4. Cookies and Tracking Technologies

Our website uses cookies and similar technologies to enhance your experience, such as keeping your shopping cart active and remembering your preferences.
You can disable cookies in your browser settings, but this may affect site functionality.

5. Data Retention

We retain your information only for as long as needed to complete your order, meet legal obligations, or resolve disputes.

6. Your Rights (California Residents)

If you are a California resident, you have specific rights under the California Consumer Privacy Act (CCPA), including the right to:

  • Request access to the personal data we collect about you.

  • Request deletion of your personal data.

  • Opt out of the sale or sharing of your data (we do not sell data).

To make a privacy-related request, please email us at biteme@twinsnakescoffee.com with the subject line “Privacy Request.”

7. Security

We take your security seriously and use industry-standard encryption, SSL certificates, and secure payment processing.
While we strive to protect your data, no system is completely immune to breaches. You use our site at your own discretion.

8. Children’s Privacy

Our website and store are not intended for children under 13. We do not knowingly collect personal information from minors.

9. Policy Updates

We may update this Privacy Policy from time to time. Any changes will be posted on this page with an updated effective date. Continued use of our website after any changes indicates your acceptance of the updated terms.

10. Contact Us

If you have questions about this Privacy Policy or your personal information, please contact us:

Email: biteme@twinsnakescoffee.com
Address: Twin Snakes Coffee — Sacramento, California